Shipping policy
Thank you for shopping with The Odd Shelf! Here's everything you need to know about how we get your order to you.
Order Processing Time
All orders are processed within [1–2 business days] (excluding weekends and public holidays) after receiving your order confirmation email. You'll receive another notification once your order has shipped.
Orders placed during sale periods or festive seasons may take an additional 7 days to process due to higher volumes.
Shipping Rates & Delivery Estimates
| Order Value | Shipping Charge | Estimated Delivery |
|---|---|---|
| Below ₹[999] | ₹99 | [4–7 business days] |
| ₹[999] and above | Free | [4–7 business days] |
| Metro cities | — | [3–5 business days] |
| Rest of India | — | [5–8 business days] |
| North East, J&K, Andaman & Nicobar | — | [7–10 business days] |
Delivery timeframes are estimates and may vary due to courier delays, weather, or local restrictions beyond our control.
Fragile & Handmade Items
Many of our products (ceramics, mirrors, frames) are handmade and shipped with extra protective packaging. In the rare case your item arrives damaged, please refer to our [Damage & Breakage Policy] below.
Order Tracking
Once your order ships, you'll receive a tracking link via WhatsApp so you can follow your package in real time. You can also track your order [here] using your order ID and email.
Shipping Partners
We currently ship via Delhivery / Shiprocket-affiliated couriersto ensure reliable and timely delivery across India.
Areas We Currently Ship To
We currently ship across India to all serviceable pincodes. [We do not currently offer international shipping — but you're welcome to reach out at (info@theoddshelf.in) and we'll see what we can do!]
If your pincode is undeliverable, our team will contact you within [1–2 business days] to arrange an alternative or issue a refund.
Delays
While we do our best to meet estimated delivery timelines, factors like weather, courier logistics, or regional restrictions may occasionally cause delays. We'll keep you updated via email if your order is significantly delayed.
Damage & Breakage Policy
If your order arrives damaged or broken:
- Please do not discard the packaging — we may need photos of it.
- Email us at [info@theoddshelf.com] within [48 hours] of delivery with:
- Order number
- Photos/video of the damaged item and packaging
- We'll arrange a [replacement / refund] at no extra cost to you.
Wrong or Missing Items
If something's missing or incorrect in your order, reach out to us at [info@theoddshelf.com] within [48 hours] of delivery and we'll make it right.
Questions?
We're here to help! Reach out anytime at: 📧 [info@theoddshelf.com]
The Odd Shelf reserves the right to update this shipping policy at any time. Changes will be posted on this page.