FAQ
- Do you ship pan-India? — Yes, we ship across India. Orders over ₹999 get free standard shipping.
- How long does delivery take? — Typically 4–7 business days depending on your location, since each piece is handmade to order.
- Are the mugs microwave and dishwasher safe? — Hand-wash recommended to protect the hand-painted finish. Avoid microwave use for best longevity.
- What if my order arrives damaged? — Email info@theoddshelf.in within 48 hours with photos — we'll send a replacement or full refund, no questions asked.
- Can I customize a piece? — Yes! Check our Customization page — note that personalized items are final sale and can't be returned.
- Why does my mug look slightly different from the photo? — Every piece is hand-painted and hand-thrown, so small variations in color and shape are part of the charm, not a defect.